Delivery and Returns


Free UK Standard Delivery on all orders over £50

Tracked Delivery - requires a signature  (2-5 working days)

 UK Standard Delivery: £5.55

Tracked Delivery - requires a signature  (2-5 working days) 

 UK Express Delivery: £8.50

Tracked Delivery - requires a signature (Next day service if placed before 2pm weekdays)

Free Collection in Store at Drove Orchards.

Please note:

  • Nippers of Norfolk Ltd are not responsible if the delivery address is incorrect. Please check all the details on your order before completing your purchase. 
  • We do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK. 
  • Deliveries outside the EU may also be subject to import duties, we do not have any control over this and all charges are the responsibility of the recipient. 
  • Please ensure that someone is available at your delivery address to accept the goods, as a signature is required.
  • Orders placed on a Saturday or Sunday will be sent out on the following Monday. 
  • If your order includes heavy items that will incur additional shipping charges, we will contact you before shipping to give you a quote.


Returns and Exchanges



Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Swimsuits and gift cards. 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Drove Orchards, Thornham Rd, , Thonham, NFK, PE36 6LS, United Kingdom.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Drove Orchards, Thornham Rd, Thonham, Norfolk, PE36 6LS. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.